A truck crossed Polish-Ukrainian border

A small family transport company owner from Mariupol approached the Business Ombudsman Council. The owner himself spent 25 days in the basement with his family and four of the company’s five trucks were destroyed by Russian troops as they entered the city. The fourth vehicle, which was in Belarus on the first day of war was the only one left from family business.
One managed to transport the truck left in Belarus to Poland. However, already at the Polish-Ukrainian border at the Hrebenne-Rawa Ruska checkpoint, the vehicle was detained for six days. Polish border guards did not want to let the truck back into Ukraine without a stamp of departure from Ukraine. In particular, for this the company was threatened with a fine of PLN 12 k (UAH 84k!).
It was exactly the time when the company’s owner appeal came to the #BOC_helpline. The Business Ombudsman took personal control of the case. Having joined efforts with representatives of the Embassy of Ukraine in Warsaw, the Council held talks with the Ministries of Infrastructure and Customs Services of both countries. As a result, the Business Ombudsman managed to persuade Polish customs officers to let the truck home without unnecessary bureaucratic procedures.