The Business Ombudsman Council aims to ensure open and trasparent dialogue between business and the state.
UAH saved for companies
Etablished in 2014, BOC is an independent and equidistant institution which mission is to protect legal business rights before the state. The Council considers entrepreneurs' complaints about state bodies' malpractice and helps to settle disputes at the pretrial stage.
The Business Ombudsman Council is financed from the Ukraine Stabilisation and Sustainable Growth Multi-Donor Account (MDA) managed by the EBRD. Contributors to the MDA are Denmark, Finland, France, Germany, Italy, Japan, the Netherlands, Norway, Poland, Sweden, Switzerland, the United Kingdom, the United States and the European Union, the largest donor.
Interaction with state bodies
14 Memoranda of Cooperation with state bodies
Memorandum of Partnership with the Polish SME Ombudsman
The Memorandum is aimed at helping businesses operating on the terriroty of Ukraine and Poland.
Memorandum of Partnership between the Prosecutor General’s Office of Ukraine
The Memorandum is aimed at preventing government agencies malpractice, working to resolve systemic business issues and formalize a permanent cooperation at expert groups level.
What is an 'ombudsman'?
'Ombudsman' is a Swedish word meaning 'citizen's representative' – an independent official who investigates complaints from the public about mal-administration in government. The first parliamentary ombudsman was created in Sweden in 1809. Business Ombudsman Council was established in December 2014. The Ombudsman is an officer, independent of the government and all political parties.
What does the Business Ombudsman do?
When should I contact the Business Ombudsman Council?
What can’t the Business Ombudsman Council investigate?
Can the Business Ombudsman Council make the government fix my problem?
How can I submit a complaint?
How long does the complaint consideration take?
What is the investigation duration?
If I submit a complaint, will I be publicly identified?
Does it cost anything to complain?
View all questions
Frequently asked questionsSubmit a complaint
I would like to sincerely thank the Business Ombudsman Council for their incredible work and resolution of a very difficult tax issue of our company. Your effective work and ability to achieve results are important for all the entrepreneurs in the Ukrainian business environment. Your team not only showed a deep understanding of our situation, but also professionalism, patience and great dedication to their work. Your advice and recommendations helped us understand complexity of the situation and find optimal ways to resolve the problem.
It was difficult, long, yet with tremendous support we went the distance of excluding our company from the "risky" category together, that we couldn't do on our own without your help. We would like to thank the Business Ombudsman Council and everyone who took an invisible part in the common cause. Your assistance and, above all, its results they inspire and give hope that Ukraine can be changed, set free and saved from outdated "soviet-based" management methods, namely tax administration.
FTH LLC is sincerely grateful to you for your assistance in signing a sulfuric acid purchase contract with a Polish company. The first batch crossed the Ukrainian border. We hope that thanks to goods delivery from Poland, Ukrainian factories will be able to work smoothly during martial law.
We sincerely thank you for your unindifference and active participation of the Business Ombudsman’s team in considering our dispute with Dnipro Customs. It is owing to your credibility and active position that together we managed to do the almost impossible thing - to be heard by the state body and have the decisions on customs value adjustment cancelled administratively.
The Business Ombudsman Institution is governed by the Constitution and the laws of Ukraine, acts of the President of Ukraine, acts of the Verkhovna Rada of Ukraine, consistent with the Constitution and the laws of Ukraine and the acts of the Cabinet of Ministers of Ukraine, other legislative acts, and the Memorandum of Understanding for the Ukrainian Anti-Corruption Initiative dated 12 May 2014 concluded among the Cabinet of Ministers of Ukraine, the European Bank for Reconstruction and Development, the Organization for Economic Co-Operation and Development, the American Chamber of Commerce in Ukraine, the European Business Association, the Federation of Ukrainian Employers, the Ukrainian Chamber of Commerce and Industry and the Ukrainian League of Industrialists and Entrepreneurs.
Also read: The Decree of the Government No. 691 dated 26.11.2014 (unofficial translation of the document)
The Rules of Procedure are adopted pursuant to the Resolution of the Cabinet of Ministers of Ukraine On Establishment of the Business Ombudsman Council No. 691 dated 26 November 2014 and the Memorandum of Understanding for the Ukrainian Anti-Corruption Initiative dated 12 May 2014.
Rules of Procedure are agreed with the Supervisory Board and are guiding to the actvities of the Business Ombudsman Council.