The Business Ombudsman Council aims to ensure open and trasparent dialogue between business and the state.

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UAH saved for companies

14837

total complaints

9497

closed cases

121

investigations

Etablished in 2014, BOC is an independent and equidistant institution which mission is to protect legal business rights before the state. The Council considers entrepreneurs' complaints about state bodies' malpractice and helps to settle disputes at the pretrial stage.

The Business Ombudsman Council is financed by the European Union and from the Ukraine Stabilisation and Sustainable Growth Multi-Donor Account (MDA) managed by the EBRD. Contributors to the MDA are Austria, Denmark, Finland, France, Germany, Italy, Japan, Latvia, the Netherlands, Norway, Poland, Slovenia, Sweden, Switzerland, the United Kingdom, the United States and the European Union.

Team

Anka Feldhusen

Business Ombudsman

Tetiana Korotka

Deputy Business Ombudsman

Yulia Andrusiv

Deputy Business Ombudsman

What is an 'ombudsman'?

'Ombudsman' is a Swedish word meaning 'citizen's representative' – an independent official who investigates complaints from the public about mal-administration in government. The first parliamentary ombudsman was created in Sweden in 1809. Business Ombudsman Council was established in December 2014. The Ombudsman is an officer, independent of the government and all political parties.

What does the Business Ombudsman do?

When should I contact the Business Ombudsman Council?

What can’t the Business Ombudsman Council investigate?

Can the Business Ombudsman Council make the government fix my problem?

How can I submit a complaint?

How long does the complaint consideration take?

What is the investigation duration?

If I submit a complaint, will I be publicly identified?

Does it cost anything to complain?

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Feedbacks

With the assistance and professional involvement of the Business Ombudsman Council, an agreement was reached and a contract for the delivery and removal of wagons was concluded.

At this stage, the conclusion of this contract removes the barriers to accessing logistics infrastructure that served as the grounds for our appeal. We are grateful to the Council’s team for effectively protecting the legitimate interests of private business and contributing to transparent cooperation with state monopolies.

PE “Trans-Agro”

Thank you for your help in organizing the meeting with the State Customs Service of Ukraine regarding the review of Company ENEY’s complaints, for the time you dedicated to the meeting, and for the constructive dialogue and support.

For two years, I had been sending letters and complaints to the State Customs Service of Ukraine, calling the hotline — all without any result. I only received formal replies. After communicating with you, the “magic words” in the complaint to the SCSU — “I kindly ask you to review the complaint with the participation of representatives of the Business Ombudsman’s Office” — and including your email addresses in copy made it possible to start a dialogue.

The team of Company ENEY LLC

We would especially like to highlight the investigator’s professional and measured approach, as well as her sincere desire to help us and to establish the truth. We can state that the Council’s position, set out in its letter to the Head of the State Customs Service of Ukraine regarding our complaint, was articulated in a way we could not have even hoped for, significantly better than our own understanding and ability to present our position. This demonstrates the high professionalism of the Council’s specialists and gives us hope that the country’s development is moving in the right direction, with effective tools emerging to support businesses in disputes with government authorities.

Simfoniya Tepla LLC

We highly appreciate the professional level of your work, particularly the quality of the legal support provided, the effective communication, and the prompt responses to all inquiries. Thanks to the well-coordinated efforts of the Council’s team, it was possible to achieve a fair result and successfully resolve an issue of exceptional importance to our company.

LLC “Vyshhorod Solar Power Plant”

Our company has already had a positive experience of cooperation with you in the past, and this time your team once again demonstrated a high level of professionalism, efficiency, and dedication. Thanks to your persistent work, we were once again able to protect the lawful interests of our business and successfully restore the license for wholesale fuel trade, which had been suspended by the tax authority in violation of the current legislation of Ukraine.

LLC "YUNA TRADING"

I would like to sincerely thank the Business Ombudsman Council for their incredible work and resolution of a very difficult tax issue of our company. Your effective work and ability to achieve results are important for all the entrepreneurs in the Ukrainian business environment. Your team not only showed a deep understanding of our situation, but also professionalism, patience and great dedication to their work. Your advice and recommendations helped us understand complexity of the situation and find optimal ways to resolve the problem.

Vash Pereviznyk LLC

It was difficult, long, yet with tremendous support we went the distance of excluding our company from the "risky" category together, that we couldn't do on our own without your help. We would like to thank the Business Ombudsman Council and everyone who took an invisible part in the common cause. Your assistance and, above all, its results they inspire and give hope that Ukraine can be changed, set free and saved from outdated "soviet-based" management methods, namely tax administration.

CEMTO PE

FTH LLC is sincerely grateful to you for your assistance in signing a sulfuric acid purchase contract with a Polish company. The first batch crossed the Ukrainian border. We hope that thanks to goods delivery from Poland, Ukrainian factories will be able to work smoothly during martial law.

FTH LLC team

We sincerely thank you for your unindifference and active participation of the Business Ombudsman’s team in considering our dispute with Dnipro Customs. It is owing to your credibility and active position that together we managed to do the almost impossible thing - to be heard by the state body and have the decisions on customs value adjustment cancelled administratively.

"DET-UA" LLC

Legal Acts

The Business Ombudsman Institution is governed by the Constitution and the laws of Ukraine, acts of the President of Ukraine, acts of the Verkhovna Rada of Ukraine, consistent with the Constitution and the laws of Ukraine and the acts of the Cabinet of Ministers of Ukraine, other legislative acts, and the Memorandum of Understanding for the Ukrainian Anti-Corruption Initiative dated 12 May 2014 concluded among the Cabinet of Ministers of Ukraine, the European Bank for Reconstruction and Development, the Organization for Economic Co-Operation and Development, the American Chamber of Commerce in Ukraine, the European Business Association, the Federation of Ukrainian Employers, the Ukrainian Chamber of Commerce and Industry and the Ukrainian League of Industrialists and Entrepreneurs.

Also read: The Decree of the Government No. 691 dated 26.11.2014 (unofficial translation of the document)

The Rules of Procedure are adopted pursuant to the Resolution of the Cabinet of Ministers of Ukraine On Establishment of the Business Ombudsman Council No. 691 dated 26 November 2014 and the Memorandum of Understanding for the Ukrainian Anti-Corruption Initiative dated 12 May 2014.

Rules of Procedure are agreed with the Supervisory Board and are guiding to the actvities of the Business Ombudsman Council.

Read the Rules of Procedure

Supervisory Board

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