We regularly share with the audience our complainants' stories.

Over UAH 2 mn of fine for an agricompany dropped

A company’s cargo successfully passes customs control

Law enforcers intensify investigation in the criminal case against agricultural company’s counterparty

Salt importer from Romania – the decision to adjust the customs value dropped

Benefits used. The tax authority accepted it and cancelled fines

STS accepts the company’s income tax return

The STS confirmes company’s right to budget refund worth UAH 386k

In its practice, the Business Ombudsman Council deals with cases of numerous business appeals regarding the unscrupulous behavior of state bodies. We carefully investigate each situation to understand and resolve the difficulties that entrepreneurs face.

Construction equipment supplier returns UAH 131k of customs duties and UAH 289k of VAT

A construction equipment supplier complained to the Business Ombudsman Council about the decision of Lviv Customs. It turned out that during fire bricks clearance, customs officers adjusted the customs value of goods due to discrepancies in the documents submitted for customs clearance to confirm the declared value. The company tried to challenge actions of Lviv customs officials on its own and submitted additional documents, but the regional customs refused to change its decision.

Return from occupation and to VAT and group 4 single tax payer status 

From the first days of the full-scale invasion of the russian federation into Ukraine, an agricultural company from the city of Vovchansk, Kharkiv region, found itself under occupation. Subsequently, the company took advantage of tax benefits adopted by the Government in the spring of 2022 and switched to paying a group 3 single tax at the rate of 2%, which did not include the VAT payment. The company made this decision because in the summer of 2022 it was unclear how to continue further operations. And the single tax at the rate of 2% made it possible not to have mandatory tax expenses in periods when the economic activity of agricultural enterprises in the occupied territory was almost frozen.

A company confirms the customs value of imported tableware

Back in December 2021, the Council was approached by a Ukrainian importing company that imported various types of tableware from Bulgaria, manufactured by the parent company, i.e. an affiliated company.

A company receives from Mineconomy a license for goods import

A distributor of imported spare parts for refrigeration equipment complained to the Business Ombudsman Council that it could not obtain a license from the Ministry of Economy to import goods containing controlled substances (in this case, ozone-depleting substances and/or fluorinated greenhouse gases). The company submitted an application to the Ministry of Economy through the electronic services Portal, having enclosed all the necessary documents. However, despite the positive experience of obtaining a similar license within a few weeks last year, this time the process of issuing the document was delayed for two months.

Audit of a French glass mabufacturer: what is wrong?

It is not the first time that a large French glass manufacturer has turned to the Business Ombudsman Council. Back in 2021, BOC helped the company exclude it from the risky taxpayers' list. This time, the company disagreed with another tax audit findings. The tax authority allegedly established that the company had overestimated the VAT negative value amount included in the tax credit of the next reporting period by UAH 2 mn , as well as the budget compensation amounting to UAH 313,000. Thus, according to the STS, the company did not utilise energy resources (gas and electricity) used in the glass mass production (with simultaneous reflection of cullet formation and use) in its business activity.