Statistics

97%

the level of satisfaction of
the complainants

12519

the number of
complaints received

92%

implementation of
recommendations

Summary statistics

Dynamics of indicators for 2016 - 2024

Statistics of received complaints

1 qr. 2024
4 qr. 2023
3 qr. 2023
2 qr. 2023
1 qr. 2023
4 qr. 2022
3 qr. 2022
2 qr. 2022
1 qr. 2022
4 qr. 2021
3 qr. 2021
2 qr. 2021
1 qr. 2021
4 qr. 2020
3 qr. 2020
2 qr. 2020
1 qr. 2020
4 qr. 2019
3 qr. 2019
2 qr. 2019
1 qr. 2019
4 qr. 2018
3 qr. 2018
2 qr. 2018
1 qr. 2018
4 qr. 2017
3 qr. 2017
2 qr. 2017
1 qr. 2017
4 qr. 2016
3 qr. 2016
2 qr. 2016
1 qr. 2016

TOP-5 subjects of complaints

Tax issues

Law-enforcement agencies

Other

Customs issues

Legislation drafts/amendments

TOP-5 industries that complained

Wholesale and Distribution

Manufacturing

Agriculture and Mining

Real Estate and Construction

Individual Entrepreneur

Closed cases

Dynamics of indicators for 2016 - 2024

2024
2023
2022
2021
2020
2019
2018
2017
2016

The data does not include more than 700 cases that were processed during the period of the Helpline operation from March till November 2022.

TOP-5 subjects of complaints

Dynamics of indicators for 2016 - 2024 (%)

All years
2024
2023
2022
2021
2020
2019
2018
2017
2016
2024
2023
2022
2021
2020
2019
2018
2017
2016

Tax issues

Law-enforcement agencies

Other

Legislation drafts/amendments

Customs issues

Actions of State Regulators

Local councils/municipalities actions

1 qr.

Tax issues

Law-enforcement agencies

Other

Legislation drafts/amendments

Customs issues

1 qr.
2 qr.
3 qr.
4 qr.

Tax issues

Law-enforcement agencies

Customs issues

Other

Actions of State Regulators

State companies actions

Local councils/municipalities actions

1 qr.
2 qr.
3 qr.
4 qr.

Tax issues

Law-enforcement agencies

Other

Actions of State Regulators

Local councils/municipalities actions

Customs issues

1 qr.
2 qr.
3 qr.
4 qr.

Tax issues

Law-enforcement agencies

Actions of State Regulators

Customs issues

Other

Local councils/municipalities actions

1 qr.
2 qr.
3 qr.
4 qr.

Tax issues

Law-enforcement agencies

Other

Local councils/municipalities actions

Actions of State Regulators

Customs issues

Ministry of Justice actions

1 qr.
2 qr.
3 qr.
4 qr.

Tax issues

Law-enforcement agencies

Actions of State Regulators

Customs issues

Local councils/municipalities actions

Other

Ministry of Justice actions

1 qr.
2 qr.
3 qr.
4 qr.

Tax issues

Law-enforcement agencies

Actions of State Regulators

Other

Local councils/municipalities actions

Customs issues

1 qr.
2 qr.
3 qr.
4 qr.

Tax issues

Law-enforcement agencies

Actions of State Regulators

Local councils/municipalities actions

Customs issues

Ministry of Justice actions

Legislation drafts/amendments

1 qr.
2 qr.
3 qr.
4 qr.

Tax issues

Law-enforcement agencies

Actions of State Regulators

Legislation drafts/amendments

Customs issues

Local councils/municipalities actions

TOP-5 most active regions

Dynamics of indicators for 2016 - 2024 (%)

All years
2024
2023
2022
2021
2020
2019
2018
2017
2016
2024
2023
2022
2021
2020
2019
2018
2017
2016

Kyiv

Kyiv region

Odesa region

Kharkiv region

L'viv region

Dnipropetrovs'k region

Zaporizhzhya region

1 qr.

Kyiv

Kyiv region

Odesa region

Kharkiv region

L'viv region

1 qr.
2 qr.
3 qr.
4 qr.

Kyiv

Odesa region

Kharkiv region

Dnipropetrovs'k region

L'viv region

Kyiv region

Mykolayiv region

Chernigiv region

1 qr.
2 qr.
3 qr.
4 qr.

Kyiv

Kharkiv region

Dnipropetrovs'k region

Odesa region

Kyiv region

Rivne region

1 qr.
2 qr.
3 qr.
4 qr.

Kyiv

Dnipropetrovs'k region

Kyiv region

Kharkiv region

Odesa region

Zaporizhzhya region

1 qr.
2 qr.
3 qr.
4 qr.

Kyiv

Dnipropetrovs'k region

Kyiv region

Kharkiv region

Odesa region

Zaporizhzhya region

1 qr.
2 qr.
3 qr.
4 qr.

Kyiv

Kyiv region

Dnipropetrovs'k region

Odesa region

Kharkiv region

Zaporizhzhya region

1 qr.
2 qr.
3 qr.
4 qr.

Kyiv

Dnipropetrovs'k region

Kyiv region

Kharkiv region

Odesa region

Cherkasy region

Zaporizhzhya region

1 qr.
2 qr.
3 qr.
4 qr.

Kyiv

Odesa region

Kyiv region

Kharkiv region

Mykolayiv region

Dnipropetrovs'k region

Zaporizhzhya region

1 qr.
2 qr.
3 qr.
4 qr.

Kyiv

Kyiv region

Zhytomyr region

Kharkiv region

L'viv region

Odesa region

Dnipropetrovs'k region

TOP-5 industries that complained

Dynamics of indicators for 2016 - 2024 (%)

All years
2024
2023
2022
2021
2020
2019
2018
2017
2016
2024
2023
2022
2021
2020
2019
2018
2017
2016

Wholesale and Distribution

Individual Entrepreneur

Real Estate and Construction

Manufacturing

Agriculture and Mining

1 qr.

Wholesale and Distribution

Individual Entrepreneur

Real Estate and Construction

Manufacturing

Agriculture and Mining

1 qr.
2 qr.
3 qr.
4 qr.

Wholesale and Distribution

Manufacturing

Agriculture and Mining

Real Estate and Construction

Retail

Individual Entrepreneur

Physical Person

1 qr.
2 qr.
3 qr.
4 qr.

Wholesale and Distribution

Agriculture and Mining

Manufacturing

Real Estate and Construction

Individual Entrepreneur

Retail

1 qr.
2 qr.
3 qr.
4 qr.

Wholesale and Distribution

Individual Entrepreneur

Agriculture and Mining

Manufacturing

Real Estate and Construction

1 qr.
2 qr.
3 qr.
4 qr.

Wholesale and Distribution

Manufacturing

Real Estate and Construction

Individual Entrepreneur

Agriculture and Mining

1 qr.
2 qr.
3 qr.
4 qr.

Wholesale and Distribution

Manufacturing

Real Estate and Construction

Agriculture and Mining

Individual Entrepreneur

1 qr.
2 qr.
3 qr.
4 qr.

Wholesale and Distribution

Manufacturing

Agriculture and Mining

Real Estate and Construction

Individual Entrepreneur

1 qr.
2 qr.
3 qr.
4 qr.

Wholesale and Distribution

Manufacturing

Real Estate and Construction

Agriculture and Mining

Retail

Individual Entrepreneur

1 qr.
2 qr.
3 qr.
4 qr.

Manufacturing

Wholesale and Distribution

Agriculture and Mining

Other

Real Estate and Construction

Individual Entrepreneur

Business size

Dynamics of indicators for 2016 - 2024

2024
2023
2022
2021
2020
2019
2018
2017
2016

Small/Medium

Large

Origin of capital

Dynamics of indicators for 2016 - 2024 (%)

2024
2023
2022
2021
2020
2019
2018
2017
2016

Ukrainian companies

Foreign companies

Financial impact

Cumulative statistics for 2016 - 2024, billion UAH

0.002
1 qr. 2024
0.07
4 qr. 2023
0.06
3 qr. 2023
0.21
2 qr. 2023
0.38
1 qr. 2023
0.12
4 qr. 2022
0
3 qr. 2022
0
2 qr. 2022
0.05
1 qr. 2022
3.18
4 qr. 2021
0.49
3 qr. 2021
0.2
2 qr. 2021
0.09
1 qr. 2021
0.09
4 qr. 2020
0.07
3 qr. 2020
0.51
2 qr. 2020
1.3
1 qr. 2020
0.23
4 qr. 2019
0.3
3 qr. 2019
2.89
2 qr. 2019
0.53
1 qr. 2019
0.85
4 qr. 2018
0.23
3 qr. 2018
0.38
2 qr. 2018
1.12
1 qr. 2018
0.28
4 qr. 2017
0.84
3 qr. 2017
0.47
2 qr. 2017
1.05
1 qr. 2017
1.49
4 qr. 2016
2.65
3 qr. 2016
0.81
2 qr. 2016
0.51
1 qr. 2016

Non-financial impact

The result for 2016 - 2024

All years
2024
2023
2022
2021
2020
2019
2018
2017
2016
Malpractice ceased by complainee
Other
Tax records reconciled, tax reporting accepted
Criminal case against the Complainant closed; property/accounts realesed from under arrest
Permit/license/conclusion/registration obtained
Legislation amended/enacted; procedure improved
Contract with state body signed/executed
State official fired/penalized
Claims and penalties against the Complainant revoked | Sanction lifted
Criminal case inititated against state official/3rd party
Malpractice ceased by complainee
Permit/license/conclusion/registration obtained
Other
Tax records reconciled, tax reporting accepted
Malpractice ceased by complainee
Other
Tax records reconciled, tax reporting accepted
Permit/license/conclusion/registration obtained
Criminal case against the Complainant closed; property/accounts realesed from under arrest
Legislation amended/enacted; procedure improved
Contract with state body signed/executed
Claims and penalties against the Complainant revoked | Sanction lifted
Criminal case inititated against state official/3rd party
State official fired/penalized
Malpractice ceased by complainee
Other
Permit/license/conclusion/registration obtained
Criminal case against the Complainant closed; property/accounts realesed from under arrest
Tax records reconciled, tax reporting accepted
Legislation amended/enacted; procedure improved
Claims and penalties against the Complainant revoked | Sanction lifted
Criminal case inititated against state official/3rd party
Other
Malpractice ceased by complainee
Criminal case against the Complainant closed; property/accounts realesed from under arrest
Permit/license/conclusion/registration obtained
Tax records reconciled, tax reporting accepted
Legislation amended/enacted; procedure improved
State official fired/penalized
Contract with state body signed/executed
Claims and penalties against the Complainant revoked | Sanction lifted
Criminal case inititated against state official/3rd party
Malpractice ceased by complainee
Other
Tax records reconciled, tax reporting accepted
Criminal case against the Complainant closed; property/accounts realesed from under arrest
Permit/license/conclusion/registration obtained
Legislation amended/enacted; procedure improved
Criminal case inititated against state official/3rd party
State official fired/penalized
Claims and penalties against the Complainant revoked | Sanction lifted
Contract with state body signed/executed
Malpractice ceased by complainee
Other
Criminal case against the Complainant closed; property/accounts realesed from under arrest
Tax records reconciled, tax reporting accepted
Permit/license/conclusion/registration obtained
Legislation amended/enacted; procedure improved
Criminal case inititated against state official/3rd party
State official fired/penalized
Contract with state body signed/executed
Claims and penalties against the Complainant revoked | Sanction lifted
Malpractice ceased by complainee
Other
Tax records reconciled, tax reporting accepted
Criminal case against the Complainant closed; property/accounts realesed from under arrest
Permit/license/conclusion/registration obtained
Legislation amended/enacted; procedure improved
State official fired/penalized
Criminal case inititated against state official/3rd party
Claims and penalties against the Complainant revoked | Sanction lifted
Contract with state body signed/executed
Malpractice ceased by complainee
Other
Tax records reconciled, tax reporting accepted
Criminal case against the Complainant closed; property/accounts realesed from under arrest
Permit/license/conclusion/registration obtained
Contract with state body signed/executed
Legislation amended/enacted; procedure improved
State official fired/penalized
Claims and penalties against the Complainant revoked | Sanction lifted
Criminal case inititated against state official/3rd party
Other
Malpractice ceased by complainee
Tax records reconciled, tax reporting accepted
Criminal case against the Complainant closed; property/accounts realesed from under arrest
Permit/license/conclusion/registration obtained
Legislation amended/enacted; procedure improved
Contract with state body signed/executed
State official fired/penalized
Claims and penalties against the Complainant revoked | Sanction lifted
Criminal case inititated against state official/3rd party