Statistics

97%

the level of satisfaction of
the complainants

13290

the number of
complaints received

92%

implementation of
recommendations

Summary statistics

Dynamics of indicators for 2016 - 2024

Statistics of received complaints

4 qr. 2024

3 qr. 2024

2 qr. 2024

1 qr. 2024

4 qr. 2023

3 qr. 2023

2 qr. 2023

1 qr. 2023

4 qr. 2022

3 qr. 2022

2 qr. 2022

1 qr. 2022

4 qr. 2021

3 qr. 2021

2 qr. 2021

1 qr. 2021

4 qr. 2020

3 qr. 2020

2 qr. 2020

1 qr. 2020

4 qr. 2019

3 qr. 2019

2 qr. 2019

1 qr. 2019

4 qr. 2018

3 qr. 2018

2 qr. 2018

1 qr. 2018

4 qr. 2017

3 qr. 2017

2 qr. 2017

1 qr. 2017

4 qr. 2016

3 qr. 2016

2 qr. 2016

1 qr. 2016

TOP-5 subjects of complaints

Tax issues

Law-enforcement agencies

Actions of State Regulators

Customs issues

Legislation drafts/amendments

TOP-5 industries that complained

Wholesale and Distribution

Manufacturing

Agriculture and Mining

Individual Entrepreneur

Retail

Closed cases

Dynamics of indicators for 2016 - 2024

2024

2023

2022

2021

2020

2019

2018

2017

2016

The data does not include more than 700 cases that were processed during the period of the Helpline operation from March till November 2022.

TOP-5 subjects of complaints

Dynamics of indicators for 2016 - 2024 (%)

All years

2024

2023

2022

2021

2020

2019

2018

2017

2016

2024

2023

2022

2021

2020

2019

2018

2017

2016

Tax issues

Law-enforcement agencies

Customs issues

Actions of State Regulators

Legislation drafts/amendments

Other

Local councils/municipalities actions

1 qr.

2 qr.

3 qr.

4 qr.

Tax issues

Law-enforcement agencies

Customs issues

Actions of State Regulators

Legislation drafts/amendments

Other

1 qr.

2 qr.

3 qr.

4 qr.

Tax issues

Law-enforcement agencies

Customs issues

Other

Actions of State Regulators

State companies actions

Local councils/municipalities actions

1 qr.

2 qr.

3 qr.

4 qr.

Tax issues

Law-enforcement agencies

Other

Actions of State Regulators

Local councils/municipalities actions

Customs issues

1 qr.

2 qr.

3 qr.

4 qr.

Tax issues

Law-enforcement agencies

Actions of State Regulators

Customs issues

Other

Local councils/municipalities actions

1 qr.

2 qr.

3 qr.

4 qr.

Tax issues

Law-enforcement agencies

Other

Local councils/municipalities actions

Actions of State Regulators

Customs issues

Ministry of Justice actions

1 qr.

2 qr.

3 qr.

4 qr.

Tax issues

Law-enforcement agencies

Actions of State Regulators

Customs issues

Local councils/municipalities actions

Other

Ministry of Justice actions

1 qr.

2 qr.

3 qr.

4 qr.

Tax issues

Law-enforcement agencies

Actions of State Regulators

Other

Local councils/municipalities actions

Customs issues

1 qr.

2 qr.

3 qr.

4 qr.

Tax issues

Law-enforcement agencies

Actions of State Regulators

Local councils/municipalities actions

Customs issues

Ministry of Justice actions

Legislation drafts/amendments

1 qr.

2 qr.

3 qr.

4 qr.

Tax issues

Law-enforcement agencies

Actions of State Regulators

Legislation drafts/amendments

Customs issues

Local councils/municipalities actions

TOP-5 most active regions

Dynamics of indicators for 2016 - 2024 (%)

All years

2024

2023

2022

2021

2020

2019

2018

2017

2016

2024

2023

2022

2021

2020

2019

2018

2017

2016

78a26ba1-2b3a-46e9-bf2e-bbc8ba035618

0e57de18-bd11-4f50-b99d-060901b76b6b

34db744b-25df-49dc-a678-148ffc4b86a2

b9766761-a63e-4ff9-b78e-279fcfb2fa3e

50601270-a01c-40c1-bd6f-f2ffa2de29dd

dca17b83-59f8-4fa4-9e54-8e18e284ec4b

b2d61488-8490-45c8-97da-021c7e824ed2

1 qr.

2 qr.

3 qr.

4 qr.

78a26ba1-2b3a-46e9-bf2e-bbc8ba035618

34db744b-25df-49dc-a678-148ffc4b86a2

0e57de18-bd11-4f50-b99d-060901b76b6b

50601270-a01c-40c1-bd6f-f2ffa2de29dd

b9766761-a63e-4ff9-b78e-279fcfb2fa3e

dca17b83-59f8-4fa4-9e54-8e18e284ec4b

1 qr.

2 qr.

3 qr.

4 qr.

78a26ba1-2b3a-46e9-bf2e-bbc8ba035618

b9766761-a63e-4ff9-b78e-279fcfb2fa3e

50601270-a01c-40c1-bd6f-f2ffa2de29dd

dca17b83-59f8-4fa4-9e54-8e18e284ec4b

0e57de18-bd11-4f50-b99d-060901b76b6b

34db744b-25df-49dc-a678-148ffc4b86a2

bdc57a76-7297-48c4-a4cd-8183fc8ef042

863f09c8-cf34-4fed-9b09-4f34fe161a63

1 qr.

2 qr.

3 qr.

4 qr.

78a26ba1-2b3a-46e9-bf2e-bbc8ba035618

50601270-a01c-40c1-bd6f-f2ffa2de29dd

dca17b83-59f8-4fa4-9e54-8e18e284ec4b

b9766761-a63e-4ff9-b78e-279fcfb2fa3e

34db744b-25df-49dc-a678-148ffc4b86a2

6ed6ae02-c0d1-42a9-a1fb-183353516e7b

1 qr.

2 qr.

3 qr.

4 qr.

78a26ba1-2b3a-46e9-bf2e-bbc8ba035618

dca17b83-59f8-4fa4-9e54-8e18e284ec4b

34db744b-25df-49dc-a678-148ffc4b86a2

50601270-a01c-40c1-bd6f-f2ffa2de29dd

b9766761-a63e-4ff9-b78e-279fcfb2fa3e

b2d61488-8490-45c8-97da-021c7e824ed2

1 qr.

2 qr.

3 qr.

4 qr.

78a26ba1-2b3a-46e9-bf2e-bbc8ba035618

dca17b83-59f8-4fa4-9e54-8e18e284ec4b

34db744b-25df-49dc-a678-148ffc4b86a2

50601270-a01c-40c1-bd6f-f2ffa2de29dd

b9766761-a63e-4ff9-b78e-279fcfb2fa3e

b2d61488-8490-45c8-97da-021c7e824ed2

1 qr.

2 qr.

3 qr.

4 qr.

78a26ba1-2b3a-46e9-bf2e-bbc8ba035618

34db744b-25df-49dc-a678-148ffc4b86a2

dca17b83-59f8-4fa4-9e54-8e18e284ec4b

b9766761-a63e-4ff9-b78e-279fcfb2fa3e

50601270-a01c-40c1-bd6f-f2ffa2de29dd

b2d61488-8490-45c8-97da-021c7e824ed2

1 qr.

2 qr.

3 qr.

4 qr.

78a26ba1-2b3a-46e9-bf2e-bbc8ba035618

dca17b83-59f8-4fa4-9e54-8e18e284ec4b

34db744b-25df-49dc-a678-148ffc4b86a2

50601270-a01c-40c1-bd6f-f2ffa2de29dd

b9766761-a63e-4ff9-b78e-279fcfb2fa3e

d95f83db-b4e1-4939-922a-b89b85a9304e

b2d61488-8490-45c8-97da-021c7e824ed2

1 qr.

2 qr.

3 qr.

4 qr.

78a26ba1-2b3a-46e9-bf2e-bbc8ba035618

b9766761-a63e-4ff9-b78e-279fcfb2fa3e

34db744b-25df-49dc-a678-148ffc4b86a2

50601270-a01c-40c1-bd6f-f2ffa2de29dd

bdc57a76-7297-48c4-a4cd-8183fc8ef042

dca17b83-59f8-4fa4-9e54-8e18e284ec4b

b2d61488-8490-45c8-97da-021c7e824ed2

1 qr.

2 qr.

3 qr.

4 qr.

78a26ba1-2b3a-46e9-bf2e-bbc8ba035618

34db744b-25df-49dc-a678-148ffc4b86a2

d66cb17a-af2d-4e4a-8588-d3c4e961b9ed

50601270-a01c-40c1-bd6f-f2ffa2de29dd

0e57de18-bd11-4f50-b99d-060901b76b6b

b9766761-a63e-4ff9-b78e-279fcfb2fa3e

dca17b83-59f8-4fa4-9e54-8e18e284ec4b

TOP-5 industries that complained

Dynamics of indicators for 2016 - 2024 (%)

All years

2024

2023

2022

2021

2020

2019

2018

2017

2016

2024

2023

2022

2021

2020

2019

2018

2017

2016

Wholesale and Distribution

Manufacturing

Agriculture and Mining

Individual Entrepreneur

Real Estate and Construction

1 qr.

2 qr.

3 qr.

4 qr.

Wholesale and Distribution

Manufacturing

Real Estate and Construction

Individual Entrepreneur

Agriculture and Mining

Retail

1 qr.

2 qr.

3 qr.

4 qr.

Wholesale and Distribution

Manufacturing

Agriculture and Mining

Real Estate and Construction

Retail

Individual Entrepreneur

Physical Person

1 qr.

2 qr.

3 qr.

4 qr.

Wholesale and Distribution

Agriculture and Mining

Manufacturing

Real Estate and Construction

Individual Entrepreneur

Retail

1 qr.

2 qr.

3 qr.

4 qr.

Wholesale and Distribution

Individual Entrepreneur

Agriculture and Mining

Manufacturing

Real Estate and Construction

1 qr.

2 qr.

3 qr.

4 qr.

Wholesale and Distribution

Manufacturing

Real Estate and Construction

Individual Entrepreneur

Agriculture and Mining

1 qr.

2 qr.

3 qr.

4 qr.

Wholesale and Distribution

Manufacturing

Real Estate and Construction

Agriculture and Mining

Individual Entrepreneur

1 qr.

2 qr.

3 qr.

4 qr.

Wholesale and Distribution

Manufacturing

Agriculture and Mining

Real Estate and Construction

Individual Entrepreneur

1 qr.

2 qr.

3 qr.

4 qr.

Wholesale and Distribution

Manufacturing

Real Estate and Construction

Agriculture and Mining

Retail

Individual Entrepreneur

1 qr.

2 qr.

3 qr.

4 qr.

Manufacturing

Wholesale and Distribution

Agriculture and Mining

Other

Real Estate and Construction

Individual Entrepreneur

Business size

Dynamics of indicators for 2016 - 2024

2024

2023

2022

2021

2020

2019

2018

2017

2016

Small/Medium

Large

Origin of capital

Dynamics of indicators for 2016 - 2024 (%)

2024

2023

2022

2021

2020

2019

2018

2017

2016

Ukrainian companies

Foreign companies

Financial impact

Cumulative statistics for 2016 - 2024, billion UAH

4 qr. 2024

0.02

3 qr. 2024

0.16

2 qr. 2024

0.18

1 qr. 2024

0.03

4 qr. 2023

0.06

3 qr. 2023

0.21

2 qr. 2023

0.38

1 qr. 2023

0.12

4 qr. 2022

3 qr. 2022

2 qr. 2022

0.05

1 qr. 2022

3.18

4 qr. 2021

0.49

3 qr. 2021

0.2

2 qr. 2021

0.09

1 qr. 2021

0.09

4 qr. 2020

0.07

3 qr. 2020

0.51

2 qr. 2020

1.3

1 qr. 2020

0.23

4 qr. 2019

0.3

3 qr. 2019

2.89

2 qr. 2019

0.53

1 qr. 2019

0.85

4 qr. 2018

0.23

3 qr. 2018

0.38

2 qr. 2018

1.12

1 qr. 2018

0.28

4 qr. 2017

0.84

3 qr. 2017

0.47

2 qr. 2017

1.05

1 qr. 2017

1.49

4 qr. 2016

2.65

3 qr. 2016

0.81

2 qr. 2016

0.51

1 qr. 2016

Non-financial impact

The result for 2016 - 2024

All years

2024

2023

2022

2021

2020

2019

2018

2017

2016

Malpractice ceased by complainee

Other

Tax records reconciled, tax reporting accepted

Criminal case against the Complainant closed; property/accounts realesed from under arrest

Permit/license/conclusion/registration obtained

Legislation amended/enacted; procedure improved

Contract with state body signed/executed

State official fired/penalized

Claims and penalties against the Complainant revoked | Sanction lifted

Criminal case inititated against state official/3rd party

Malpractice ceased by complainee

Other

Permit/license/conclusion/registration obtained

Tax records reconciled, tax reporting accepted

Criminal case against the Complainant closed; property/accounts realesed from under arrest

Legislation amended/enacted; procedure improved

Malpractice ceased by complainee

Other

Tax records reconciled, tax reporting accepted

Permit/license/conclusion/registration obtained

Criminal case against the Complainant closed; property/accounts realesed from under arrest

Legislation amended/enacted; procedure improved

Contract with state body signed/executed

Claims and penalties against the Complainant revoked | Sanction lifted

Criminal case inititated against state official/3rd party

State official fired/penalized

Malpractice ceased by complainee

Other

Permit/license/conclusion/registration obtained

Criminal case against the Complainant closed; property/accounts realesed from under arrest

Tax records reconciled, tax reporting accepted

Legislation amended/enacted; procedure improved

Claims and penalties against the Complainant revoked | Sanction lifted

Criminal case inititated against state official/3rd party

Other

Malpractice ceased by complainee

Criminal case against the Complainant closed; property/accounts realesed from under arrest

Permit/license/conclusion/registration obtained

Tax records reconciled, tax reporting accepted

Legislation amended/enacted; procedure improved

State official fired/penalized

Contract with state body signed/executed

Claims and penalties against the Complainant revoked | Sanction lifted

Criminal case inititated against state official/3rd party

Malpractice ceased by complainee

Other

Tax records reconciled, tax reporting accepted

Criminal case against the Complainant closed; property/accounts realesed from under arrest

Permit/license/conclusion/registration obtained

Legislation amended/enacted; procedure improved

Criminal case inititated against state official/3rd party

State official fired/penalized

Claims and penalties against the Complainant revoked | Sanction lifted

Contract with state body signed/executed

Malpractice ceased by complainee

Other

Criminal case against the Complainant closed; property/accounts realesed from under arrest

Tax records reconciled, tax reporting accepted

Permit/license/conclusion/registration obtained

Legislation amended/enacted; procedure improved

Criminal case inititated against state official/3rd party

State official fired/penalized

Contract with state body signed/executed

Claims and penalties against the Complainant revoked | Sanction lifted

Malpractice ceased by complainee

Other

Tax records reconciled, tax reporting accepted

Criminal case against the Complainant closed; property/accounts realesed from under arrest

Permit/license/conclusion/registration obtained

Legislation amended/enacted; procedure improved

State official fired/penalized

Criminal case inititated against state official/3rd party

Claims and penalties against the Complainant revoked | Sanction lifted

Contract with state body signed/executed

Malpractice ceased by complainee

Other

Tax records reconciled, tax reporting accepted

Criminal case against the Complainant closed; property/accounts realesed from under arrest

Permit/license/conclusion/registration obtained

Contract with state body signed/executed

Legislation amended/enacted; procedure improved

State official fired/penalized

Claims and penalties against the Complainant revoked | Sanction lifted

Criminal case inititated against state official/3rd party

Other

Malpractice ceased by complainee

Tax records reconciled, tax reporting accepted

Criminal case against the Complainant closed; property/accounts realesed from under arrest

Permit/license/conclusion/registration obtained

Legislation amended/enacted; procedure improved

Contract with state body signed/executed

State official fired/penalized

Claims and penalties against the Complainant revoked | Sanction lifted

Criminal case inititated against state official/3rd party