Tax office signs e-document recognition agreement with TOV “Kornelius Ukraine”
Subject of complaint: Joint State Tax Inspection, Kyiv District, Kharkiv (Kyiv District Tax Office in Kharkiv)
Complaint in brief: On January 19, 2017, TOV “Kornelius Ukraine”, a manufacturer of refrigeration and ventilation equipment registered in Kharkiv, addressed the BOC to challenge the failure of the Kyiv District tax office in Kharkiv to conclude an agreement to recognize electronic documents.
The Complainant had changed registered address and sent the Kyiv District tax office new electronic keys and two examples of the agreement to recognize electronic documents. However, the Kyiv District tax office insisted that the Complainant’s director visit their premises in person to provide an explanation for why the taxpayer’s address had been changed and a copy of the new rental agreement.
Actions taken: On January 20, the BOC investigator contacted the Kyiv District tax office in Kharkiv to discuss the Complainant’s case. The tax official explained that the delay in signing the agreement was due to a standard risk assessment procedure and that the agreement to recognize electronic documents was to be signed shortly.
Result achieved: On January 25, the Complainant confirmed that his complaint had been successfully resolved. The case was closed within just one week.