Statistics
97%
the level of satisfaction of
the complainants
13900
the number of
complaints received
92%
implementation of
recommendations
Summary statistics
Dynamics of indicators for 2016 - 2025
Statistics of received complaints
TOP-5 subjects of complaints
Tax issues
Law-enforcement agencies
Actions of State Regulators
Customs issues
Local councils/municipalities actions
TOP-5 industries that complained
Wholesale and Distribution
Individual Entrepreneur
Retail
Insurance
Financial Services
Closed cases
Dynamics of indicators for 2016 - 2025
The data does not include more than 700 cases that were processed during the period of the Helpline operation from March till November 2022.
TOP-5 subjects of complaints
Dynamics of indicators for 2016 - 2025 (%)
Tax issues
Law-enforcement agencies
Customs issues
Actions of State Regulators
Local councils/municipalities actions
Legislation drafts/amendments
Other
Tax issues
Law-enforcement agencies
Customs issues
Other
Courts actions
Actions of State Regulators
Local councils/municipalities actions
Tax issues
Law-enforcement agencies
Customs issues
Actions of State Regulators
Legislation drafts/amendments
Other
Tax issues
Law-enforcement agencies
Customs issues
Other
Actions of State Regulators
State companies actions
Local councils/municipalities actions
Tax issues
Law-enforcement agencies
Actions of State Regulators
Other
Local councils/municipalities actions
Customs issues
Tax issues
Law-enforcement agencies
Actions of State Regulators
Customs issues
Other
Local councils/municipalities actions
Tax issues
Law-enforcement agencies
Local councils/municipalities actions
Other
Actions of State Regulators
Customs issues
Ministry of Justice actions
Tax issues
Law-enforcement agencies
Actions of State Regulators
Customs issues
Local councils/municipalities actions
Other
Ministry of Justice actions
Tax issues
Law-enforcement agencies
Actions of State Regulators
Other
Local councils/municipalities actions
Legislation drafts/amendments
Customs issues
Tax issues
Law-enforcement agencies
Actions of State Regulators
Local councils/municipalities actions
Customs issues
Ministry of Justice actions
Legislation drafts/amendments
Tax issues
Law-enforcement agencies
Actions of State Regulators
Legislation drafts/amendments
Customs issues
Local councils/municipalities actions
TOP-5 most active regions
Dynamics of indicators for 2016 - 2025 (%)
Kyiv
Kyiv region
L'viv region
Odesa region
Kharkiv region
Dnipropetrovs'k region
Zaporizhzhya region
Kyiv
L'viv region
Kyiv region
Odesa region
Kharkiv region
Dnipropetrovs'k region
Zaporizhzhya region
Kyiv
Kyiv region
L'viv region
Kharkiv region
Dnipropetrovs'k region
Odesa region
Kyiv
Odesa region
Kharkiv region
Dnipropetrovs'k region
L'viv region
Kyiv region
Mykolayiv region
Chernigiv region
Kyiv
Kharkiv region
Dnipropetrovs'k region
Odesa region
Kyiv region
Rivne region
Kyiv
Dnipropetrovs'k region
Kyiv region
Kharkiv region
Odesa region
Zaporizhzhya region
Kyiv
Dnipropetrovs'k region
Kyiv region
Kharkiv region
Odesa region
Zaporizhzhya region
Kyiv
Kyiv region
Dnipropetrovs'k region
Odesa region
Kharkiv region
Zaporizhzhya region
Kyiv
Dnipropetrovs'k region
Kyiv region
Kharkiv region
Odesa region
Cherkasy region
Zaporizhzhya region
Kyiv
Odesa region
Kyiv region
Kharkiv region
Mykolayiv region
Dnipropetrovs'k region
Zaporizhzhya region
Kyiv
Kyiv region
Zhytomyr region
Kharkiv region
L'viv region
Odesa region
Dnipropetrovs'k region
TOP-5 industries that complained
Dynamics of indicators for 2016 - 2025 (%)
Wholesale and Distribution
Manufacturing
Individual Entrepreneur
Agriculture and Mining
Real Estate and Construction
Wholesale and Distribution
Manufacturing
Individual Entrepreneur
Agriculture and Mining
Real Estate and Construction
Retail
Insurance
Financial Services
Wholesale and Distribution
Manufacturing
Real Estate and Construction
Individual Entrepreneur
Agriculture and Mining
Wholesale and Distribution
Manufacturing
Agriculture and Mining
Real Estate and Construction
Retail
Individual Entrepreneur
Wholesale and Distribution
Agriculture and Mining
Manufacturing
Real Estate and Construction
Individual Entrepreneur
Retail
Wholesale and Distribution
Individual Entrepreneur
Agriculture and Mining
Manufacturing
Real Estate and Construction
Wholesale and Distribution
Manufacturing
Real Estate and Construction
Individual Entrepreneur
Agriculture and Mining
Wholesale and Distribution
Manufacturing
Real Estate and Construction
Agriculture and Mining
Individual Entrepreneur
Wholesale and Distribution
Manufacturing
Agriculture and Mining
Real Estate and Construction
Individual Entrepreneur
Wholesale and Distribution
Manufacturing
Real Estate and Construction
Agriculture and Mining
Retail
Individual Entrepreneur
Manufacturing
Wholesale and Distribution
Agriculture and Mining
Other
Real Estate and Construction
Individual Entrepreneur
Business size
Dynamics of indicators for 2016 - 2025
Small/Medium
Large
Origin of capital
Dynamics of indicators for 2016 - 2025 (%)
Ukrainian companies
Foreign companies
Financial impact
Cumulative statistics for 2016 - 2025, billion UAH
Non-financial impact
The result for 2016 - 2025
