SFS refunds LPG carrier UAH 2mn profit tax overpayment

Subject of complaint: Dolyna Joint State Tax Inspectorate of the Main Office of the State Fiscal Service (Dolyna tax office), General Division of the  State Fiscal Service of Ukraine in Ivano-Frankivsk Oblast (Ivano-Frankivsk SFS)
Complaint in brief: On July 26, 2017, the BOC received a complaint against the Dolyna tax office and the Ivano-Frankivsk SFS from “Ukrspetstransgaz”, an enterprise specializing in transporting liquefied propane gas (LPG). For five months, the Complainant had been appealing to local and regional tax authorities to refund UAH 2 million in profit tax that the firm had overpaid. However, the tax authorities initially rejected the request and then delayed the refund.
Action taken: On August 3, the BOC investigator sent a written inquiry to the Ivano-Frankivsk SFS, asking for an explanation for the delay and a refund of the overpayment to the Complainant.
Result achieved: On August 7, the Complainant reported that the overpayment had been refunded in full. The case was successfully closed in less than two weeks.