Construction company vs DABI: construction permit granted

Complainee: The State Architectural and Construction Inspectorate (DABI)
Complaint in brief: The Council received a complaint from a construction company. The company complained that DABI did not grant it permits to build residential buildings. The court ruled that the inspectorate should issue permits to the company for construction works performance. However, once the court decision came into force, the supervisory authority did not issue a construction permit to the company. The DABI referred to the fact that it had submitted the complainant’s documents to the respective department and was awaiting its approval. The company sent all the documents required by the inspectorate, but time did not receive a response from the government agency for a long. Then the company turned to the Business Ombudsman Council for help.
Actions taken: The investigator found the complaint substantiated. The Council recommended that the DABI enforce the court’s decision and issue construction permits to the company. While working on the company’s case file, the Council found inadequate coordination of actions between the inspectorate departments, which prevented the complainant from obtaining the necessary permits in a timely manner.
Result achieved: The DABI followed the Council’s recommendations.  The DABI Department in Odesa Oblast provided an excerpt from the register confirming registration of construction permits in favor of the complainant. The case was successfully closed.