Complainant’s elevators are put into operation

Subject of complaint: State Labor Service, Main Administration of the State Labor Service (MASLS) in Kyiv Oblast
Complaint in brief: On June 14, 2016, the Complainant, a company that supplies, installs and services of elevators, escalators and moving walks, lodged a complaint with the BOC, asking it to facilitate getting a response from the Labor Service in Kyiv Oblast. The Complainant claimed that the Labor Service’s conclusions to an audit of the company’s registration and commissioning of elevators, presented in a protocol dated February 08, 2016, were improper. The Complainant had tried to challenge results and sent a complaint to the Labor Service that same month, but had never received an answer.
Action taken: The BOC investigator addressed the Kyiv Oblast Labor Service as well as the national Labor Service office, with a request that they respond to the Complainant’s challenge of the conclusions in their audit protocol.
Result achieved: Right after the BOC investigator’s action, the Complainant notified the BOC that they had received a response from the Kyiv Oblast Labor Service regarding their complaint and the proper registration and commissioning of elevators. The case was closed successfully.