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State agency fails to uphold obligations to contracted suppliers


Subject of complaint: The Southwestern Railway, UkrZaliznytsia, the national state railway operator, and the Ministry of Infrastructure

Complaint in brief: The Southwestern Railway, which is subordinated to UkrZaliznytsia, the national railway, and the Ministry of Infrastructure, failed to compensate the complainant for equipment supplied and works completed.

Action taken: The Business Ombudsman Council held a meeting with the Deputy Director of the UkrZaliznytsia Signaling and Connection Service. In the course of the meeting, the unfulfilled financial obligations to the complainant were ascertained.  

Result achieved: After this meeting, the Southwestern Railway offered new terms for settling the dispute with the complainant, which the complainant accepted and is now awaiting payment. The case was closed.