Energoatom SE finally pays off for the equipment supplied

Subject of complaint: The National Nuclear Energy Generating Company Energoatom (Energoatom SE)
 
Complaint in brief: On August 8, 2018, a large refrigeration and air conditioning equipment supplier approached the Council. Energoatom SE owed UAH 1.7 mn to the Complainant for the equipment supplied. 
In January 2018, the State Enterprise ordered industrial air conditioners worth UAH 1.7 mn. from the supplier. On March 29, the equipment was delivered to the customer and he signed an Acceptance Report in confirmation thereof. Under the contract, the buyer had to pay for the received goods within 30 business days. 
However, as of September 14, Energoatom SE delayed paying for the equipment. The Complainant turned to the Business Ombudsman Council with the said issue. 
Actions taken: The Council’s investigator studied the case materials and upheld the Complainant’s position. He asked the state enterprise in writing to fulfill its contractual obligations. Only after the Council’s appeal Energoatom’s Department informed of the reasons for payment delay. It turned out a tax invoice lacked a calculation adjustment to it. 
Result achieved: The enterprise promptly prepared the necessary calculation. On November 21, a state-owned enterprise finally paid off the supplier in full. The Complainant thanked Council for facilitation in resolving the case.