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Dnipropetrovsk Customs stops delaying customs clearance of wholesaler’s goods


Subject of complaint:  Dnipropetrovsk Customs, State Fiscal Service (SFS)

Complaint in brief: On November 7, 2016, the Complainant, a wholesaler registered in Dnipro, lodged a complaint with the BOC regarding unexplained delays with customs clearance of its goods. Customs officials said the delays were due to additional checks requested by the State Security Service of Ukraine.

Action taken: The BOC investigator addressed Dnipropetrovsk Customs with a request to settle the Complainant’s issue and to stop delaying the customs clearance of its goods. 

Result achieved: On December 2, the Complainant informed the BOC that customs cleared its goods. The case was closed less than in a month.