The Business Ombudsman Council provides recommendations to state bodies on the basis of individual cases and in accordance with published systemic reports. Here we have collected information on the implementation status of systemic recommendations only.

To introduce the practice of informing SMEs of major changes in the legislation (for example, through publication at the SME Development Office’s website) that directly set new requirements for micro- and small-sized businesses.

Ministry for Development of Economy, Trade and Agriculture of Ukraine
The SME Development Office
Ministry of Digital Transformation

To consider creating a section dedicated to the SMEs’ access to finance at government-based web resources, for instance, the SME Development Office’s portal sme.gov.ua. Provide aggregation of up-to-date information on funding programs and grants, relevant educational programs for SMEs.

Ministry for Development of Economy, Trade and Agriculture of Ukraine
The SME Development Office

To provide quality information and training materials on access to finance and general financial literacy, including preparing SMEs for obtaining bank financing and preparing loan applications. Make this resource widely known to the target audience.

The SME Development Office

To initiate training programs for SMEs aimed at improving access to finance through technical assistance programs. Consider regular conducting of such programs on the ongoing basis with budget and/or donor funding, for example, through regional business support centres. To avoid a formalized approach to implementing such programs (for example, when performance is assessed based on the fact of the training itself), introduce measurable and focused key performance indicators, such as quantitative indicators of the SMEs’ participation, the number of SMEs that have tried to or received funding after participation in training programs, and others.

The SME Development Office