To approve a legal act (regulations, procedure, methodology, etc.) determining the procedure for set…

To approve a legal act (regulations, procedure, methodology, etc.) determining the procedure for setting key performance indicators, effectiveness and quality of service activities (KPIs) of executive authorities (their structural divisions, officials) whose functions include consideration of appeals filed according to the administrative appeal procedure, which would envisage: Recommended use of other KPIs, depending on a specific features of a given sphere, which, among other things, may include: KPIs, related to subjective satisfaction of participants with the administrative appeal procedure, this process overall quality and its particular aspects (according to the surveys, which should be conducted among all participants and provide an appropriate level of anonymity for survey participants), etc. Cabinet of Ministers of Ukraine