To approve a legal act (regulations, procedure, methodology, etc.) determining the procedure for set…

To approve a legal act (regulations, procedure, methodology, etc.) determining the procedure for setting key performance indicators, effectiveness and quality of service activities (KPIs) of executive authorities (their structural divisions, officials) whose functions include consideration of appeals filed according to the administrative appeal procedure, which would envisage:
Recommended use of other KPIs, depending on a specific features of a given sphere, which, among other things, may include:

KPIs related to timeliness of appeals’ handling (average time for handling appeals, the ratio of appeals considered in a timely manner, the ratio of appeals against which consideration period was extended, etc.)
Cabinet of Ministers of Ukraine