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To approve a legal act (regulations, procedure, methodology, etc.) determining the procedure for set…

To approve a legal act (regulations, procedure, methodology, etc.) determining the procedure for setting key performance indicators, effectiveness and quality of service activities (KPIs) of executive authorities (their structural divisions, officials) whose functions include consideration of appeals filed according to the administrative appeal procedure, which would envisage: Setting an optimal reporting period for calculation of the indicator depending on the load of a certain appeal authority (the more the load, the shorter the reporting period), for instance: • less than 1000 appeals per year – annual period, • over 1000 appeals per year – quarterly period. Cabinet of Ministers of Ukraine

Based on the report:

State:

Cabinet of Ministers of Ukraine,

Status:

In process

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Next recommendation: To approve a legal act (regulations, procedure, methodology, etc.) determining the procedure for set...