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Submit a complaint

To establish the requirement on service providers to present information about key indicators of the…

To establish the requirement on service providers to present information about key indicators of their operations on their websites.

Based on the report:

“NATURAL MONOPOLIES vs. COMPETITIVE BUSINESS: how to improve relations” January 2016

State:

Kyiv City State Administration, Municipal Executive Authorities, Regional State Administrations,

Status:

In process

— comments: The requirements for the service providers to disclose main indicators of their activity on web pages are determined by the Law of Ukraine "On the specifics of access to information in power and natural gas supply, centralized hot water, centralized drinking water and sewage services", which was adopted by the Parliament on 10 December 2015. However, service providers mostly did not ensure implementation of the Law.

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Next recommendation: To improve responsiveness to complaints from customers.