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To regularly analyse the customers’ complaints about the services, especially the issue of hoo…

To regularly analyse the customers’ complaints about the services, especially the issue of hooking up to the heating network, and to use the appropriate disciplinary measures under the results of such consideration.

Based on the report:

“NATURAL MONOPOLIES vs. COMPETITIVE BUSINESS: how to improve relations” January 2016

State:

National Energy and Utilities Regulatory Commission,

Status:

Implemented

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Next recommendation: To perform permanent explanatory activities aimed at informing the licensees on elimination of the r...