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 VACANCY: Receptionist/Team Assistant


The Business Ombudsman Council is looking for a Receptionist/Team Assistant to join the team.

Tasks and Responsibilities

  • Receive and screen incoming telephone calls, take and deliver messages;
  • Greet and receive visitors and direct them to the meeting rooms;
  • Responsible for registering Incoming/Outgoing correspondence in the Case Management System; 
  • Screen, sort, scan and distribute incoming mail for BOC’s staff;
  • Send documents by email, fax and couriers;
  • Draft business correspondence for signature and composing own correspondence when necessary;  
  • Ensure efficient control of emails, screening/prioritizing messages, forward to appropriate member/s of the team to respond/act upon; 
  • Arrange online meetings and support team distance working;
  • Assist with any ad-hoc project-related requests.

Skills/Experience Required

  • University degree or equivalent;
  • At least 2 (two) years of secretarial and administrative experience;
  • Excellent written and verbal command of the English and Ukrainian languages;
  • Excellent communication skills, including pleasant and efficient phone manner; 
  • Attention to detail and eye for accuracy;
  • Excellent organization skills;
  • Ability to work on own initiative on a daily basis (and seek guidance when necessary);
  • Computer literate: MS Office, GSuite tools, Zoom. 

Personal Profile

  • Ability to cope well under pressure and a capacity for hard work; 
  • Ability to work efficiently and cheerfully as part of a team; 
  • Exhibits a high degree of personal integrity and loyalty;  
  • Excellent interpersonal manner, including tact and diplomacy;
  • Important to be a quick learner and a team player.

To apply, please submit your CV and motivation letter in English at

The position is open until filled. Please note that only shortlisted candidates will be contacted in the next stage of the process.