The Business Ombudsman Council Presented Annual Report 2017

At today’s Supervisory Board Meeting, the BOC presented work results in 2017:
1638 complaints received in 2017
•52% received electronically (email/website)
•48% received as hardcopy
1042 closed cases
Top-5 subjects of complaints:
•Tax issues (61%)
•Law enforcement agencies actions (12%)
•Actions of state regulators (9%)
•Local councils’/ municipalities actions (5%)
•Customs issues (3%)
Top-5 most active regions:
•Kyiv (36%)
•Dnipro Oblast (8%)
•Odesa Oblast (8%)
•Kharkiv Oblast (7%)
•Kyiv Oblast (7%)
Complainants’ portrait
•Top-5 industries: Wholesale and Distribution (30%), Manufacturing (19%), Agriculture and Mining (10%), Real Estate and Construction (8%), Individual Entrepreneur (6%),
•Size of business: 72% (small and medium), 28% (large)
•Foreign/local: 82% (local business), 18% (business with foreign investment)
97% of complainants are satisfied with working with the BOC
91% of recommendations implemented (2015-2017)
UAH 2.6 billion direct financial impact in 2017 alone
2 systemic reports publicized (“Challenges for Government and Business in Dealing with Local Government”, “Combatting Raidership: Current State and Recommendations”)
+11 new team members (32 employees in total)
Outreach
•200+ outreach events
•11 000+ media mentions
•99% mentions positive and constructive
Ukrainian Network of Integrity and Compliance launched jointly with EBRD and OECD