From now on contacts of the Business Ombudsman Council can be found directly in the customs clearance post

The Business Ombudsman Council and the State Customs Service of Ukraine are interested not only in establishing simple and predictable rules of customs control and clearance, but protecting equal competitive conditions throughout the country. Our joint aim is to provide entrepreneurs with more information about protection of their legitimate rights and create new culture of state services in customs sphere. 
From now on, if the entrepreneur thinks that the customs procedures are carried out inappropriately and his legitimate rights are violated, he can find direct contacts of the Business Ombudsman Council right in the customs clearance post. With this purpose, State Customs Service places information about a possibility of appealing to BOC at 500 customs posts. 
We would like to remind you that we work independently, confidentially and free of charge.
“Since launch of operations we have received 286 complaints from businesses concerning malpractice of state officials in customs sphere and have successfully solved 67% of closed cases. We helped entrepreneurs not only to restore the legitimacy of their rights, but to recover and save circa UAH 23 mn. Apart from that, with our support, a range of systemic business issues in customs area were resolved. We understand the key issues of businesses and we will be glad to provide them with our support”, – underlined Tetyana Korotka, the Deputy Business Ombudsman.
“For quality and adequate work of the State Customs Service it is important for us to have a feedback from the users of our services, in particular of the business. Therefore, I am convinced that the cooperation with the Business Ombudsman Council will help to deal with the most vital issues. We are grateful for the partnership and systemic work of the Office and we will make all the effort to normalize the work conditions for entrepreneurs and improve customs service”, – stressed Igor Muratov, the Acting Head of State Customs Service.

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