A company engaged in importing goods received six decisions from the Volyn Customs Office regarding the adjustment of goods’ customs value, totaling almost UAH 1 mn. The company twice filed applications for the refund of overpaid customs payments. The first time, in June 2024, the customs office refused to refund, arguing that the company had a tax debt. In August 2024, the enterprise submitted an application again, adding a certificate confirming no tax arrears, but there was no refund.
Earlier, the company had consistently challenged each of the customs office’s decisions in court. At the end of November 2023, the court declared these decisions illegal and canceled them. However, the customs authorities delayed returning the overpaid funds.
After a long wait, the company turned to the Business Ombudsman Council. The Council thoroughly studied the case materials and prepared written appeals to the customs office. In September 2024, the Council’s investigators sent a letter to the customs service, emphasizing the need to comply with current legislation.
As a result, the customs office finally initiated the refunding process and sent conclusions to the State Treasury for UAH 217k. In September 2024, the company confirmed the crediting of these funds to its account.
