An importer and distributor of truck tires regularly encountered questions from customs authorities during clearance of goods, which led to adjustments in the customs value of a significant number of shipments.
Customs authorities adjusted the customs value of imported tires, citing the lack of information on insurance costs during transportation, purchase orders for goods delivery, as well as the disproportionate allocation of transportation costs for shipping abroad and within Ukraine.
The company appealed the decision to adjust the customs value to the State Customs Service of Ukraine (SCSU) and approached the Business Ombudsman Council (the Council).
The Council supported the company and reached out to the State Customs Service and also joined consideration of the company’s complaints with the participation of regional customs and the company.
Additionally, the Council raised the issue of systematic adjustment of the customs value of the company’s imported goods during one of the regular meetings between the Council and the SCSU within the framework of the Expert Group.
Thanks to the Council’s efforts, it was possible to review the existing decisions on adjusting the company’s goods’ customs value towards its reduction, as well as to resolve the issue of clearing subsequent shipments and have goods cleared at the customs value declared by the company.
