Boryspil International Airport fails to fulfill financial obligations

Object of the complaint: DPBoryspil International Airport
Complaint in brief: On June 20, 2015, the Business Ombudsman Council received a complaint from a private enterprise that DP Boryspil International Airport, a state enterprise, had failed to fulfill its financial obligations under a service contract.
Actions taken: Having examined the documents and been assured that the private enterprise was justified in demanding proper payments including penalties, BOC specialists wasted no time in addressing the management of the state enterprise directly, requesting that it fulfill its financial obligations.
For a period of time, BOC Secretariat specialists tried to establish effective communication with the management of DP Boryspil International Airport but the enterprise’s employees did not engage in constructive dialogue and the issue was not addressed substantially. 
Result achieved:As a result of persistent efforts by the Business Ombudsman Council, the state enterprise eventually fulfilled its financial obligations under to the service contract and the complainant received all outstanding amounts due.