DABI issues construction permit to the company
Complainee: The State Architectural and Construction Inspectorate (DABI)
Complaint in brief: The Business Ombudsman Council received a complaint from a company engaged in production of upholstered furniture. The company planned to reconstruct production facilities for the foam rubber workshop. However, the company could not obtain a construction permit from the DABI. The complainant applied to the DABI four times, corrected deficiencies in the documents, but was refused. The last application to the supervisory authority was considered for over 20 days. Not receiving a response from the DABI, the company turned to the BOC for help.
Actions taken: The Council, having examined the case file, found the complaint substantiated. The Council recommended the DABI to ensure a full, comprehensive and impartial consideration of the complainant's application and issue the construction permit to the company. In a letter to the DABI, the BOC drew attention to provisions of the EU-Ukraine Association Agreement, according to which Ukraine undertook to adhere to the good governance principle. According to this principle, public authorities must act in a timely, appropriate and consistent manner. Among other things, the Council stressed the need for the DABI to adhere to the deadline for consideration of the company's application for the construction permit, which should not exceed ten working days.
Result achieved: The DABI followed the Council’s recommendations and issued the construction permit to the company. The company thanked the BOC’s team for support: “We are grateful for your promptness and professionalism in defending our company’s interests”. The case was closed.