Oblast State Tax Inspection accused of illegal actions

Subject of complaint: An Oblast State Tax Inspection
Complaint in brief: An Oblast State Tax Inspection was groundlessly hindering the complainant’s ability to file tax invoices electronically. Consequently, the complainant was unable to register its tax invoices.
The complainant’s appeal against the Oblast State Tax Inspection’s actions at the relevant tax office was unsuccessful. In addition, the complainant filed a petition with the Anti-Corruption Bureau of the State Fiscal Service, in which it described the Oblast State Tax Inspection’s illegal actions.
Action taken: The Business Ombudsman Council’s investigator called the dedicated hotline of the State Fiscal Service with reference to the number of the complainant’s petition, inquiring about the petition’s status.
The employee of the Anti-Corruption Service of the State Fiscal Service failed to provide a clear explanation of the reasons for depriving the complainant of the ability to file tax invoices electronically. However, he promised that the issue would be resolved as soon as possible.
 
Result achieved: Following the intervention of the Business Ombudsman Council, the complainant’s issue was resolved within two days. The complainant’s normal business operations and ability to file tax invoices electronically were restored and the case was closed.