The Business Ombudsman Council provides recommendations to state bodies on the basis of individual cases and in accordance with published systemic reports. Here we have collected information on the implementation status of systemic recommendations only.
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Report name
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Issued recommendations
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Execution status
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Systemic report "Getting access to electricity" |
To file a hook-up application in electronic form as an option. National Energy and Utilities Regulatory Commission |
Implemented
— comments:
In accordance with the clause 4.4.1 of the Code on Distribution Systems, a hook-up application, together with copies of documents attached thereto, shall be submitted by the Customer either in person or by registered mail, or electronically through the official website of the DSO (Distribution System’s Operator) via Internet with the use of electronic digital signature in accordance with the procedure established by law or using other electronic services offered by the DSO.
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To simplify the requirements of the documentation on placement of the customer’s electrical facilities, which shall be attached to its hook-up application, excluding the necessity to attach the detailed replication from the topographical and geodetic plan at a scale of 1:2000 indicating the location of the power facility, land plot or planned connection point. National Energy and Utilities Regulatory Commission |
Implemented
— comments:
In accordance with the clause 4.4.2 of Section 4.4 of the Code on Distribution Systems, only the general "replication from the topographical and geodetic plan or building plan indicating the location of the land" shall be attached to the hook-up applicati
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To expand the ways of confirming the customer’s legal rights to its facility or a respective land plot on the basis of the extract from the Registry of Real Rights in Immovable Property, obtained via the e-service cabinet. National Energy and Utilities Regulatory Commission |
Implemented
— comments:
In accordance with the clause 4.4.2 of Section 4.4 of the Code on Distribution Systems, either a copy of the document confirming the ownership or use of the respective object, or a copy of the extract from the Registry of Real Rights Over Immovable Property, or, in the absence of the respective object, a copy of the document confirming the ownership or use of the land plot or a copy of the extract from the Registry of Real Rights Over Immovable Property shall be attached to the hook-up application.
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To move towards fixed rates for getting hooked up to electricity, with the cost calculation to be based on the quantity of power capacity declared by the customer. This transfers the requirement to prepare a project design to the power utility, which relieves the customer from the obligation to seek technical conditions for getting hooked-up to electricity from the utility company. National Energy and Utilities Regulatory Commission |
Implemented
— comments:
On 18 December 2018, the NEURC by its Resolution No.1965 adopted the Methodology (order) for the formation of the fee for hooking-up to transmission and distribution systems.
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Design documentation shall be prepared by the power utility without issuance of technical conditions to the customer National Energy and Utilities Regulatory Commission |
Implemented
— comments:
According to the clause 4.6.2 of the Code on Distribution Systems in the case of standard and non-standard “turnkey” hook-up, the development of design and appraisal documentation for the electrical installation of external power supply is carried out by the DSO (and includes an input device with a switching device).Meanwhile, the technical specifications contain requirements for engineering maintenance in the customer's networks and, accordingly, the design and construction thereof shall be ensured by the Customer; the terms of reference (technical task) contain the requirements for engineering maintenance in the DSO networks and, accordingly, their design and construction shall be carried out by the DSO.
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To simplify the process of approving project documentation by power utility with various third parties by establishing fixed terms for securing such approvals (with the cost calculated based upon the power capacity declared by the customer and implementation of a “silent (implied) consent” mechanism, including the liability of the power utility for any failure to observe such terms, calculated as a percentage of the total cost of getting hooked up, which should be reimbursed to the customer. National Energy and Utilities Regulatory Commission |
Implemented
— comments:
Clauses 4.2.4, 4.3.3, 4.5.6 of the Code on Distribution Systems set forth as follows:Time limits for the preparation and issuance by the transmission organization of the draft hook-up agreement and the signed technical specifications, which are an integral part of the hook-up agreement (no later than 10 working days from the day of the customer's hook-up application regarding the electrical installation and 20 working days, if it is necessary to agree them);the deadlines for the provision of the standard connection service for the electrical installations of the first-to-third power levels (20-30 calendar days from the date of payment by the customer to the transmission organization of the hook-up fee in accordance with the hook-up agreement);the deadline for the provision of the non-standard hook-up service ("turnkey") (120-350 calendar days).The hook-up agreements, which are integral Annexes 1 and 3 to the Code on Distribution Systems, Section 5 thereof establishes the liability of the DSO in the event of the breach of its obligations under the hook-up agreement.
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To hook up a customer’s power unit to power network pursuant to contract only (without filing a separate application). National Energy and Utilities Regulatory Commission |
Recommendation is no longer relevant
— comments:
The new market suggests that the use of electric power is possible in the presence of two contracts, namely, the agreement on the power distribution, concluded between the supplier and the operator of the distribution system, as well as the agreement on the power supply, concluded between the supplier and the customer (business).
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To change the moment of signing the supply agreement based on whichever of the following takes place later: commissioning the outside power supply unit or the customer putting its facility into operation. National Energy and Utilities Regulatory Commission |
Recommendation is no longer relevant
— comments:
Due to the effect of "unbundling" rules, the owner of the utility networks (i.e. oblenergo) may not necessarily be a "power supply organization".
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To streamline tender procedures conducted by natural monopolies through wider use of framework contracts. National Energy and Utilities Regulatory Commission |
In process
— comments:
According to the information, received from the Ministry of Economy on 22 January 2019, in pursuance of Article 13 of the Law "On Public Procurement" - according to which the peculiarities of the conclusion and implementation of framework agreements are determined by the Authorized Agency, - the Ministry of Economy approved Order No.1372 of 15 September 2017 "On Approval of the Procedure for Concluding and Implementing Framework Agreements". The Council also received assurances that the administrator of the electronic procurement system carried out a technical implementation of the functional, which allows customers to procure procurement under framework agreements in accordance with the above Procedure.
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