Helping businesses to establish effective and transparent communication with the authorities
Subject of complaint: Dnipropetrovsk Regional State Administration (Dnipropetrovsk RSA)
Complaint in brief: On March 27, 2018, a grain company from Dnipropetrovsk region addressed the Council. According to the company, Dnipropetrovsk RSA refused to lease to the company a land plot at which its grain complex is situated.
The Complainant has appealed to Dnipropetrovsk RSA three time to extend the lease term. However, each time due to incomplete set of documents or mistakes in submission, a local authority rejected the company’s appeal
Having got tired of refusals and doubting the impartiality of the regional administration actions, the Complainant appealed to the Council.
Actions taken: Having examined the complaint materials, the Council’s investigator found out that all refusals of Dnipropetrovsk RSA were grounded. However, realizing that this plot is vital for the company to continue its operations, the Council helped the Complainant. The investigator asked Dnipropetrovsk RSA to consider the company's appeal impartially and comprehensively.
Result achieved: The Council managed to establish an effective dialogue between the Complainant and Dnipropetrovsk RSA. The company took into account all the remarks and filed a new petition. At the end of July, the Complainant received the mentioned land plot in lease. The case was closed successfully.